Terry L. Kuhn
4243 Greensboro Drive
St. Charles, Missouri 63304-1612
Residence Phone: (636) 244-3024
Cellular Phone: (314) 322-1790
email: terry4292@aol.com

Objective

To continue a career in the field of Application Report Development specializing in Microsoft Excel complex formulas and macros and Business Objects Crystal Reports.

Information Technology Services Senior Manager

Accomplished Senior Manager of Information Technology Services possessing leadership skills in Customer Relationship Management, Data and Voice Network Communications Management, Distributed Computing Technology, Information Systems Technical Services and Data Center Operations. Solid experience in partnering with senior business leaders to create a balance between achieving strategic objectives and the demand for immediate tactical services. Possess diverse IT experiences managing the control, design, implementation and operation of large-scale, networked computerized information systems. Successful record developing and presenting business cases, budgeting and controlling departmental expenses, and achieving desired business results within corporate structures. Possess excellent oral and written communications and presentation skills along with solid people, team-building and direction-setting skills. Ability to motivate professionals and maximize productivity with emphasis on creating and sustaining strong customer relationships.

Professional Experience

UniGroup, Inc., Fenton, Missouri. 2001-2009

Senior Manager, Communications Technologies (5/2001-1/2009).  Led a Communications Technology staff of 15 responsible for all data, voice and cell phone communications for UniGroup, Inc. Responsibilities included the overall architectural planning, design, implementation and availability of UniGroup’s wide-area, local-area and wireless data networks along with the PBX, voice mail, ACD call routing and all cellular traffic.

Federal Reserve Bank of St. Louis, St. Louis, Missouri. 1994-2001

Senior Manager, Customer Relationships (3/1996-3/2001).  Directly worked with Vice Presidents and senior department leaders to implement their vision. Led a relationship management staff of four responsible for partnering with senior executives to enable them to achieve their desired business objectives by leveraging Information System technologies where appropriate. Successfully managed the implementation of a client/server based capital and expense budgeting system, replacing an outdated paper system, and managed the implementation of the Federal Reserve’s first intranet website in St. Louis. In partnership with Corporate Accounting and Public Affairs respectfully, these initiatives were delivered on time, within budget, and were very well received by the customers. Reported directly to the vice-president and CIO of Information Technology Services. Senior Manager, Information Technology Architecture and Planning (4/1998-3/2001).  The Information Technology Architecture and Planning (ITAP) team is the architectural design and planning segment of the Information Technology Services Department. Recommended data (local area and wide area networks) and telephony infrastructures, server hardware and software standards, desktop hardware and software standards, participated on Federal Reserve System-wide workgroups, and researched and deployed new technology. Reported directly to the assistant vice-president and CTO of Information Technology Services. Retained Senior Customer Relationship Manager responsibilities as outlined above. Senior Manager, Customer Services (3/1996-4/1998).  The Customer Service’s team represents the marketing and operational segments of the Information Technology Services Department. Managed the distributed call center, installation and support services for distributed computing, and Central Operations, with oversight for local and wide area network infrastructures and the distributed server farm. Retained my Senior Customer Relationship Manager responsibilities as outlined above. Manager, Technical Services (6/1994-3/1996).  The Technical Services Unit was comprised of three teams that installed and maintained environmental software on a local IBM mainframe as well as published and maintained Information Systems Conventions and customer documentation. Managed desktop publishing services for Information Systems, along with maintaining hardware and software inventories, Information System's forms administration, Information System's Accounts Payable, customer billing and costs redistribution of Information System's charges and Information System's budget coordination.

Central Hardware, Bridgeton, Missouri. 1993-1994

Manager, Technical Support and Computer Operations.  The sale of St. Louis based Central Hardware to Handy Andy of Chicago led to Central Hardware's Corporate Data Center relocating to Chicago, IL.

Bussmann Manufacturing, St. Louis, Missouri. 1984-1993

Manager, MIS Operations and Technical Services.  Managed the day-to-day operations of the Corporate Data Center through an Operation's Staff, which included Technical Services, Computer Operations, Production Control, Customer Services, Data Entry, Data Base Administration and Data Security Administration. Operational responsibility for all mission critical applications, which were supported by an IBM 3090 platform running MVS/XA and CICS and on local area network attached PCs. Combined, these applications handled total international sales volume of $350M annually. Responsibilities included Local Area Network and Wide Area Network support for all manufacturing facilities, warehouses and field sales personnel. Total annual budget was $2.3M.

Emerson Electric Co., St. Louis, Missouri. 1981-1984

Manager, Technical Services.  Managed the Technical Services and Applications Development Staff, which performed quality assurance on development projects at twenty Emerson divisional data centers nationwide.

National General Insurance Corporation, St. Louis, Missouri. 1979-1981

Manager, Technical Services.  Managed the Technical Services Staff which provided system software support and consulting for the four company insurance subsidiaries involving financial and insurance-oriented systems projects.

Michigan State University, East Lansing, Michigan. 1967-1979

Assistant Director, Production and Operations.  Duties and Responsibilities associated with my 12 years with the University will be furnished upon request for that information.